Over the past 60 days, TechCorp Global's relationship sentiment has drifted from neutral to declining (−12 pts), driven by unresolved billing friction and a lack of proactive outreach Src 1. The pivotal risk signal is CTO David Lim's Apr 18 email, where Rogers was explicitly cited as an alternative for international roaming — indicating the account is in active competitor evaluation Src 2. A positive counter-signal emerged on Apr 10 when Lim attended the full Enterprise Security Webinar (4.5/5 rating), flagging interest in Zero-Trust architecture and suggesting he remains strategically engaged with our account team Src 3. Critically, two invoices totalling $2,240 remain 45 days overdue and must be resolved before any renewal conversation can proceed Src 4.